Risk & Assurance
Network, Firewall & Cloud Solutions
User, Data & Endpoint
Threat Management & GRC
- Info Hub
tech driven. people powered.
The SEP2 Support Service
Our experts, available to you, when you need it, 24x7x365.
SEP2 support services provide remote assistance to your organisation across the range of cyber security solutions that you have deployed, taking our expertise to help fix your problems.
Our teams know that business impact and criticality is measured differently by different people, and we react accordingly.
Service Level Agreement
One of the most important elements of our service is our SLA.
We provide 24x7x365 services, you can always get in touch with us when you need us.
Our standard SLA is available to all of our SEP2 Support Service customers, and if we need to alter an SLA to your requirement then please contact us about this.
Accreditation and Qualification
When you need assistance, you need to talk to someone who knows what they are doing and knows how to help you.
The SEP2 Support Service is delivered by our team of experts. We have accreditations across all of the vendors that we support, and a number of industry-standard, vendor-neutral qualifications.
Why Choose Us
Our values inspire and guide us towards cyber security excellence
SEP2 are cyber-security specialists whose success is built on five values:
We have always worked hard to ensure that we are offering an honest and transparent set of solutions to our clients. This means always prioritising the right solutions to our customers.
Committed to Good
SEP2 is an honourable organisation guided by a strong moral compass. We live this value with authenticity; it is not about simply ticking a social responsibility box. We understand that we are on the side of ‘good’ in a continuing war against cyber criminality, and that we have a purpose and duty to perform.
No matter who you talk to at SEP2, you will find someone truly passionate about the sector that they are working in. We are fanatical about the sector – working in cyber security really means something to each and every one of us.
Cyber Security is by nature a tech-heavy sector. It is fast-moving and complex. This is why we only partner with vendors that truly understand the sector and have solutions that are tried and tested. We fundamentally believe in our portfolio of vendor solutions.
We understand that the tech alone is not going to provide you with the security you need. It is our job to know these solutions inside-out to ensure they are right for your requirements. We understand that we need to listen and be proactive. We live our ‘people powered’ value and have a proud history of investing in apprentices to help us grow.
Every SEP2 colleague lives these values every day. We have a culture of passionate people who work as a team that will never leave a job incomplete.
You're not alone
"Love the company and your support is unbeatable"
"SEP2 are technically great"
"We have dealt with various Check Point partners in the past, and our best experience has been with SEP2. I have nothing but good things to say about the service provided by SEP2"
"SEP2 act as partners not simply suppliers"
"Wingman service has been amazing"
"SEP2...have aligned to our business needs"
"SEP2 (are) very knowledgeable and helpful"
Looking for a different service or solution?
We offer a number of services and solutions to help protect you and your business. Take a look below at what else we have to offer.